Customer Service

 

Opening Hours
8am-5pm weekdays 
Christmas Holidays 2018 / 2019
To ensure pre-Christmas delivery, please place your orders by Thursday, December 13 (Australian customers) or Monday, December 18 (New Zealand customers). We will be shipping up until Friday, December 21. Please note we will be shipping orders on all business days between December 21 and January 7 but orders may be delayed due to the holidays.
Delivery
All meals are sent by courier and should arrive within 2-4 working days (New Zealand customers) and 5-7 working days (Australian customers) from the date payment is received. Rural deliveries may take slightly longer. The price to deliver is calculated in accordance with the CourierPost/DHL tariff based on your order to optimise space and minimise cost.

*Please note Radix Nutrition only currently ship to New Zealand and Australian addresses..
Returns

Damaged Goods: We accept responsibility for breakages in transit within New Zealand. If you experience a breakage, please hold on to the item(s) and packaging and notify us immediately at info@radixnutrition.com. Defective or damaged goods need to be returned with the packaging within 10 days and will be replaced at our cost.

Changed Your Mind: As we deal with food our products cannot be resold, so unfortunately we do not accept exchanges or refunds on meals. Because of this we urge you to be sure of your orders before purchasing.

Lost in Transit:
 We accept responsibility for parcels lost in transit within New Zealand, provided we are notified within 7 days via email at info@radixnutrition.com.

Cancel Order:
 If you wish to cancel your order please contact us by email as soon as possible, include your order number and ""Cancel Order"" in the subject line of your email to info@radixnutrition.com. We cannot cancel an order once it has been dispatched.

Non-Refundable/Returnable Goods: 
- All items listed as SALE items (due to short expiry dates or discontinued lines)
- Lost products due to incorrect address and postcode details supplied by the customer during the ordering process
- Goods damaged/used by the customer